Voice agent
A voice agent that answers when you can't.
Your own virtual assistant, on the phone. It picks up after hours and when you are on a job, takes the booking or the message, answers the common questions and hands over to a person when it should. It tells every caller that it is an AI assistant.
Two jobs, one assistant
It talks to your customers, and it talks to you.
The call gets answered.
- Answers when you are busy, on site or closed
- Takes bookings and detailed messages
- Answers the questions you get asked every day
- Flags urgent calls and passes them to the right person
- Hands over to a person whenever a caller asks
Ask it what needs you.
- Briefs you on what is waiting for approval
- Reads you the messages that came in overnight
- Tells you which invoices are overdue and which quotes are open
- Takes your decision and logs it
- Useful in the car, between jobs or before you open the laptop
What it sounds like
Four example calls.
Written examples to show how a call runs, what the agent will and won't do, and what happens afterwards. They are illustrations, not recordings of real customers.
- Voice agent
Thanks for calling. I'm the AI assistant for the restaurant. I can take a booking or answer a quick question. How can I help?
- Caller
Table for four on Saturday night, around seven?
- Voice agent
Saturday, four people. Seven is full, but I can do six thirty or eight fifteen. Would either of those work?
- Caller
Eight fifteen is fine. One of us is coeliac.
- Voice agent
Noted, one coeliac guest, and the kitchen will see that on the booking. Can I take a name and a mobile number for the confirmation text?
- Booking entered with the dietary note attached
- Confirmation text sent to the caller
- Front of house sees the note on Saturday's list
- Reminder text scheduled for Saturday morning
Set up so it only offers times that are actually free. Large groups and functions go to the manager.
- Voice agent
Thanks for calling. I'm the practice's AI assistant. I can book or change an appointment, or take a message for the team. How can I help?
- Caller
I've cracked a tooth and it's quite painful.
- Voice agent
Sorry to hear that. I can't give dental advice, but I can get you seen. Is there any bleeding or swelling, or is it mainly the pain?
- Caller
Just pain. Worse with cold drinks.
- Voice agent
Thanks. I'm marking this as urgent for the practice. The next emergency slot is tomorrow at ten past eight. Shall I hold that for you, and would you like the dentist to call you back today?
- Emergency appointment held in the practice calendar
- Reception sent the summary, flagged for a call-back
- Confirmation text sent to the patient
- Nothing stored beyond the booking details
Set up so it never gives clinical advice. Anything that sounds like an emergency goes to the practice straight away.
- Voice agent
Thanks for calling. I'm the AI assistant for the team. Are you after a quote, or is this about an existing job?
- Caller
A quote. I want a deck built out the back, maybe five by four metres.
- Voice agent
Happy to help. A deck that size usually needs a site visit before a quote. Is it a new deck or replacing an old one, and is the ground level or sloped?
- Caller
Replacing an old one. Fairly level.
- Voice agent
Got it. I won't guess at a price, but I can book the site visit now. There's Thursday morning or Friday afternoon. Which suits?
- Enquiry logged with the job details
- Text sent asking the caller for a couple of photos
- Site visit booked in the calendar
- Quote template pre-filled for after the visit
Set up so it never quotes a price. It gathers the detail and books the visit, so the owner turns up already knowing the job.
- You
What needs me this morning?
- Voice agent
Three things. Two quotes are drafted and waiting for your approval. And one customer has replied about an overdue invoice with a question I shouldn't answer for you.
- You
Read me the invoice one.
- Voice agent
They're asking whether they can pay half now and half at the end of the month. I haven't replied. Do you want me to draft a yes, a no, or hold it until you're at your desk?
- Nothing sent without your say-so
- Your decision logged against the invoice
- The two quotes left in your approval queue
See how it would work for your calls.
On the free 45-minute call we walk through how a voice agent would handle your calls: what it would say, what it would hand over to a person, and what it would log afterwards.
How we set it up
It only knows what you tell it, and only does what you allow.
What it knows
Your services, hours, service area, prices you are happy to quote and the answers to your common questions. It reads from the same company OS as your other agents.
What it may do
You decide what it can book, what it can promise and what it must never say. Anything outside those rules becomes a message for a person.
When it hands over
Urgent calls, complaints and anyone who asks for a person are passed on straight away, with a summary so nobody has to repeat themselves.
What happens after
Every call is summarised and logged. Bookings go in the calendar, messages go to the right person, and you can read the transcript.
Straight answers to the obvious questions.
Will callers know it is AI? Yes. It says so at the start of every call.
Can a caller reach a person? Yes. It hands over or takes a message whenever a caller asks.
Will it make things up? It answers from what you have given it. When it does not know, it says so and takes a message.
Does it replace my receptionist? It covers the calls nobody can get to. Who answers during the day is your decision.
A free 45-minute work audit
Hear what a voice agent would sound like for your business.
Bring your calendar. We'll identify where your hours are going, what AI can reliably take on, and the best place to start. You leave with a clear next step whether we work together or not.
Book the free audit45 minutes · No pitch deck · No obligation